Privacy Policy

Introduction

VoxPulsar ("we," "our," or "us") is a political communication agency that provides social intelligence and reputation management services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website (voxpulsar.com), engage our services, or interact with us.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect information in the following ways:

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or health data unless specifically required for service delivery and with your explicit consent.

• Contact information you provide: name, email address, phone number, job title, and government/political affiliation when you request a consultation or download resources
• Social media handles and public account data you authorize us to monitor as part of our services
• Usage data: IP address, browser type, device information, pages visited, and interaction patterns collected automatically through cookies and similar technologies
• Communication records: emails, messages, and notes from our interactions with you
• Payment information: billing details processed securely through our third-party payment processors (Stripe)

How We Use Your Information

We use your personal information for the following purposes:

• To provide our political communication and social intelligence services
• To monitor public social media mentions and sentiment as authorized by our service agreements
• To generate AI-assisted content and response recommendations for your review and approval
• To send you requested resources (playbooks, audit templates, reports)
• To communicate with you about our services, schedule consultations, and provide support
• To improve our website, services, and AI models
• To comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information. We may share your information with:

All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

• Service providers who assist in delivering our services (cloud infrastructure, payment processing, email delivery) under strict confidentiality agreements
• Google Analytics 4 (Google LLC) for aggregated, pseudonymous measurement of traffic on our public pages only (never inside the authenticated dashboard); IP addresses are anonymized and Google Signals is disabled — see our Cookie Policy for details
• Professional advisors (legal, accounting) as necessary for business operations
• Law enforcement or government agencies when required by law, subpoena, or court order
• In connection with a business transfer (merger, acquisition, or sale of assets)

Data Security

We implement industry-standard security measures to protect your personal information, including end-to-end encryption for data in transit and at rest, multi-factor authentication, role-based access controls, and regular security audits.

While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying affected parties in the event of a data breach as required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

For active service clients, we retain service-related data for the duration of the engagement plus 12 months. Marketing contacts who have not engaged with us in 24 months are removed from our active lists.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, contact us at privacy@voxpulsar.com.

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information, subject to legal retention requirements
• Right to opt-out: Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
• Right to data portability: Request your data in a structured, commonly used format
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

International Data Transfers

Our services are operated from the United States. If you access our website or services from outside the United States, your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to the transfer of your information to the United States. We take appropriate safeguards to ensure your data is protected in accordance with this privacy policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.